Pharmacy
We fill new prescriptions and refills at no cost for covered medications for active-duty service members, active-duty family members, retirees and their family members, and TRICARE Prime enrollees.
Learn more about eligibility for TRICARE pharmacy benefits.
Filling New Prescriptions
We fill prescriptions from both military and civilian providers.
Providers from Our Facility
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- You can activate the prescription(s) and wait, or
- You can come back later to pick them up.
- Called in Refills will be available for pickup at the pharmacy or ScriptCenter at the Main hospital after 72 hours
Civilian Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
- The provider can submit an electronic prescription to our pharmacy, or
- You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.
To submit an electronic prescription:
Ask your provider to select the:
- Pharmacy name: DoD 29 Palms Main WCC ePhcy
- NCPDP/NPI number: 0549610/1023405768
If you hand-carry a written prescription:
Check in at the kiosk. Follow on-screen prompts to check in.
Activating New Prescriptions
There are multiple ways to activate your prescription. At the pharmacy or by calling the pharmacy main line at (760) 830-2135
Option 1: Q-Anywhere (Fastest and Preferred)
Scan the QR code below or go to: https://qawdha.cxmflow.com/OABSWest/GetByKey/8df45ebe-f080-4292-9b04-ee20673cc952/Pharmacy/GetInLine?MTF=nIqZq8KCN3Q1
Follow the prompts on your mobile device.
Option 2: In Person
Go to the Naval Hospital Twentynine Palms pharmacy. Then, you’ll check in at the kiosk.
- Follow the on-screen prompts to check in.
- To get text updates, you’ll need to enter your cell phone number.
Option 3: Call the Pharmacy
- Call the Naval Hospital Twentynine Palms pharmacy to activate your prescription.
- Processing times may vary based on pharmacy staffing and resources.
Option 4: Secure Messaging
Send a new prescription request to the pharmacy via secure messaging through the MHS GENESIS Patient Portal.
Requesting Prescriptions Refills
We have
three ways to refill your prescriptions:
Option 1: Online
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
- Call our pharmacy refill line at (760) 417-6857, then, follow the prompts to select where you want to pick up your refills.
- If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.
Option 3: In Person
- Take a ticket from the kiosk.
- Processing time varies based on pharmacy staffing and resources.
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
ScriptCenter
The ScriptCenter within the main hospital can be accessed 24/7. Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions.
Pharmacy
You can pick up your prescriptions at our pharmacies during the following hours:
- Naval Hospital Twentynine Palms Main Pharmacy, 7:30 a.m.-5 p.m., closed on weekends and federal holidays
- Adult Medical Care Clinic (AMCC) Pharmacy, 7:30 a.m.-3:30 p.m., closed on weekends and federal holidays (Please note, the clinic is closed daily from 12:15-1:15 p.m. for lunch)
- Branch Health Clinic (BHC) Bridgeport, 8 a.m.-4 p.m., closed on weekends and federal holidays (Please note, the clinic closes every Thursday at 1 p.m., for training)
- BHC China Lake, 7:30 a.m.-5 p.m., Mon-Wed; 7:30 a.m.-3 p.m., Thu; and 7:30 a.m.-4 p.m., Fri; closed on weekends and federal holidays
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:
- Drop them in the secure bin located at the main hospital, AMCC, or BHC China Lake pharmacies
- Pick up an envelope, take it home, and mail them to the destruction agency.
Several exclusions apply. This includes:
- Syringes
- Needles
- Liquids greater than 4 ounces
Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.
